The prestigious Marriott award 2016 Franchise Hotel of the Year Award for the Eastern Region has been awarded to the historic “The Del Monte Lodge Renaissance Rochester Hotel & Spa,”in Pittsford, won the prestigious award thanks to its tradition of excellence. The Franchise Hotel of the Year Award is award is based upon excellence in engagement leadership, customer satisfaction, finances and market share.
“Since I only came to the property last November, the hardworking staff are the ones who did the work to merit this award,” said General Manager Felix Ramos. “They have a pride of ownership and passion for service to our guests, which is evident in being honored by this award.”
Marriott International Vice President of Franchise Operations Bob Jones on the other hand said that the hotel near Rochester, NY always ranks at or near the top in guest satisfaction year after year, and Marriott.com reflects that with comments that include “the staff was extremely helpful,” “the rooms are superb,” “food from the lounge & room service is the best out of any Marriott property I’ve been” and “best Marriott crew ever met.”
Guests can enjoy a quaint retreat at the boutique accommodations, located less than 10 miles outside of Rochester and managed by DelMonte Hotel Group. With a picturesque location along the Erie Canal, the AAA Four Diamond hotel near the village of Pittsford embraces modern comforts while staying true to the area’s historic roots. Travelers are invited to spend a relaxing day at the spa, dine and drink at Erie Grill or host a gathering in one of the elegant event spaces with flexible seating arrangements and high-tech audiovisual equipment.
Whether planning a quick getaway, business trip or extended vacation, hotel guests will discover ultimate luxury in updated guest rooms and suites. Boasting plush Marriott bedding, modern furnishings and high-speed technology, the accommodations offer everything needed for a comfortable stay in Pittsford. Visitors can unwind on a contemporary chaise lounge, save on data usage with free wireless internet access and chill drinks in a convenient mini-refrigerator.
About The Del Monte Lodge Renaissance Rochester Hotel & Spa
The Del Monte Lodge Renaissance Rochester Hotel & Spa at 41 N. Main St. in Pittsford, NY is near the Village of Pittsford, Greater Rochester International Airport (ROC) and George Eastman Museum. The hotel features 3 floors with 97 rooms, 2 suites, 3 meeting rooms totaling 1,930 square feet of event space, an American restaurant, full-service spa, fitness center and indoor pool.
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