New nonstop service between Long Beach and Oakland International Airport announced Southwest.This is the carrier’s 98th city served. Southwest offers service in all five major commercial airports in the L.A. Basin with four flights a day to and from the Bay Area nonstop between Long Beach and Oakland.
Southwest offers a peak summer schedule of nearly 60 flights a day in each direction between Oakland and Southern California’s five airports in the greater L.A. region, plus San Diego. Last week, Southwest filed an application for route authority to add new daily international service later this year from LAX to Cancun, Puerto Vallarta, and San Jose del Cabo/Los Cabos in Mexico, alongside daily service to Costa Rica which began in April. Southwest also flies internationally from John Wayne Airport in Orange County to Mexico City, Puerto Vallarta, and San Jose del Cabo/Los Cabos.
Southwest Airlines,deliver the best customer experience in the airline industry, according to the 2016 Temkin Experience Ratings, an annual customer experience ranking of companies based on a survey of 10,000 U.S. consumers.Southwest Airlines took the top spot out of nine airlines in this year’s ratings, earning a score of 75% and coming in 52nd place overall out of 294 companies across 20 industries.
Overall, the airlines industry averaged a 56% rating in the 2016 Temkin Experience Ratings and tied for 12th place out of 20 industries. The average rating of the industry decreased by seven percentage points between 2015 and 2016, dropping from 63% to 56%.
“Congratulations to Southwest for its continued excellence throughout the years,” states Bruce Temkin, managing partner of Temkin Group.
Based on the U.S. Department of Transportation’s most recent data, Southwest Airlines is the nation’s largest carrier in terms of originating domestic passengers boarded. The Company operates the largest fleet of Boeing aircraft in the world, the majority of which are equipped with satellite-based WiFi providing gate-to-gate connectivity. That connectivity enables Customers to use their personal devices to view video on-demand movies and television shows, as well as more than 20 channels of free, live TV compliments of our valued Partners. Southwest created Transfarency℠, a philosophy which treats Customers honestly and fairly, and in which low fares actually stay low. Southwest is the only major U.S. airline to offer bags fly free® to everyone (first and second checked pieces of luggage, size and weight limits apply, some airlines may allow free checked bags on select routes or for qualified circumstances), and there are no change fees, though fare differences might apply. In 2014, the airline proudly unveiled a bold new look: Heart. The new aircraft livery, airport experience, and logo, showcase the dedication of Southwest Employees to connect Customers with what’s important in their lives.
From its first flights on June 18, 1971, Southwest Airlines launched an era of unprecedented affordability in air travel described by the U.S. Department of Transportation as “The Southwest Effect,” a lowering of fares and increase in passenger traffic whenever the carrier enters new markets. With 43 consecutive years of profitability, Southwest is one of the most honored airlines in the world, known for a triple bottom line approach that contributes to the carrier’s performance and productivity, the importance of its People and the communities they serve, and an overall commitment to efficiency and the planet. The 2015 Southwest Airlines One Report™ can be found at SouthwestOneReport.com.